Last updated: January 23, 2025

Thank you for using our services. Before accessing or using any of our services, please read this Privacy Policy carefully to understand how we collect, use, disclose, and protect your personal data. This Privacy Policy also provides information about the lawful bases upon which we may collect, use, and/or disclose your personal data, where permitted by applicable law.

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This Privacy Policy (“Privacy Policy”) applies to your access and/or use of the services (“Services”) provided by Cognivine Labs and made available through our website and any other platforms or locations we may designate from time to time.

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By accessing and/or using any Services, or clicking “Agree” on the account registration screen, you agree and consent to Cognivine Labs, its related entities (collectively, the “Company”), and their respective representatives and agents (“Representatives”) (collectively referred to as “we”, “us”, or “our”) collecting, using, disclosing, and/or sharing your personal data, and disclosing your personal data to our authorised service providers and relevant third parties in the manner and for the purposes set out in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you must not access or use any Services.

This Privacy Policy supplements but does not supersede or replace any other consents you may have previously provided to us in respect of your personal data. Any consents provided under this Privacy Policy are cumulative and additional to any rights we may have under applicable law to handle or process your personal data.

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Unless otherwise specified, this Privacy Policy does not apply to any products and/or services provided independently by third parties through our Services. We are not responsible for the privacy practices of third parties. If you access or use third-party products or services, you should review their privacy policies to understand how they handle your personal data.

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This Privacy Policy Covers:

I. How We Collect and Process Your Personal Data
II. How We Use Your Personal Data
III. How We Use Cookies and Similar Technologies
IV. How We Disclose Your Personal Data
V. How Your Personal Data May Be Transferred Globally
VI. How We Retain Your Personal Data
VII. How We Protect Your Personal Data
VIII. How We Process Children’s Personal Data
IX. Your Rights Regarding Your Personal Data
X. Updates to This Privacy Policy
XI. How to Contact Us

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I. How We Collect Your Personal Data

For the purposes of this Privacy Policy, “personal data” refers to any information relating to an identified or identifiable natural person.

We collect personal data to operate efficiently and provide you with the best possible user experience. We collect personal data in the following ways:

• Where you provide personal data directly to us

• Where you access or use our Services

• Where we obtain personal data from third parties

Categories of Data We Collect

Account Information
We may collect your name, email address, and other registration details when you sign up for an account or otherwise provide us with your information.

User Content
We may collect personal data you upload or submit when using our Services, including prompts, text, files, images, audio, and other content depending on the features used.

Feedback
If you provide feedback, suggestions, ratings, or responses (such as thumbs up/down ratings), we may store related conversations as part of service improvement.

Communication Information
If you contact us via email or other communication channels, we may collect your name, contact details, and message content.

Log Data
We may automatically collect technical data such as IP address, device type, browser type, date and time of access, and usage interactions.

Usage Data
We collect information about how you use our Services, including accessed features, time zone, country, user agent, and system configuration.

Cookies
We may use cookies and similar technologies. Details are outlined in Section III.

Third-Party Login Information
If you choose to log in using third-party platforms (e.g., Google, GitHub), we may collect relevant data from those providers in accordance with your privacy settings.

If you provide personal data relating to another individual, you confirm that you have obtained their consent.

You must ensure all personal data provided is accurate and complete.

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II. How We Use Your Personal Data

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We may collect, use, process, and disclose your personal data for the following purposes:

To Provide and Maintain Our Services

• Account management

• Service functionality

• User support

• Technical troubleshooting

(Lawful basis: performance of contract)

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To Improve Our Services and AI Models

• Analysing de-identified content

• Reviewing feedback

(Lawful basis: legitimate interest)

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To Prevent Fraud or Misuse

• Security monitoring

• Fraud detection

(Lawful basis: legal obligation and legitimate interest)

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To Send Marketing Communications (Where Applicable)

• With your consent

To Comply with Legal Obligations

• Regulatory compliance

• Legal claims and dispute resolution

We may also use personal data for operational administration, internal policy compliance, business restructuring, legal proceedings, identity verification, and related purposes as permitted by law.

III. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience.

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Types of Cookies

Essential Cookies – Required for core functionality
Functionality Cookies – Remember user preferences
Analytics Cookies – Help us understand usage patterns

You may disable cookies via your browser settings. However, some features may not function properly if cookies are disabled.

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For more information about cookies, visit: www.allaboutcookies.org

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IV. How We Disclose Your Personal Data

We may disclose your personal data to:

• Our affiliates and authorised service providers

• Technology partners and analytics providers

• Business partners in case of mergers, acquisitions, or asset transfers

• Regulatory authorities or law enforcement agencies where required

• Other parties with your consent

V. Global Transfers

Your personal data may be transferred and processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

VI. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

When no longer required, personal data will be securely deleted or anonymised.

VII. How We Protect Your Personal Data

We implement appropriate technical and organisational measures to protect personal data, including:

• Encryption in transit and at rest

• Access controls

• Security monitoring

• Vulnerability management

However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

VIII. Children’s Data

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children under 13. If such data is identified, it will be deleted promptly.

IX. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccuracies

• Request deletion

• Restrict or object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details below.

X. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on our website and will become effective upon posting unless otherwise stated.

XI. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer
Cognivine Labs
Email: contact@cognivinelab.com

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If your personal data was provided to us by a third party, please contact that party directly for related requests.

You may withdraw your consent where permitted by law. However, doing so may affect our ability to provide Services to you.